Our Policies

Our policies reflect our commitment to responsible business practices, ethical conduct, and regulatory compliance. They serve as the foundation for how we operate across all levels of our organisation — from day-to-day operations to long-term strategic decisions.

Our policies are designed to ensure that all employees, partners, and stakeholders understand our expectations around behaviour and integrity. We regularly review and update our policies to ensure they remain relevant, effective, and aligned with industry best practices.

Personal Data Protection Policy (PDPA)

At UEMS Solutions, we take the privacy and protection of personal data seriously. Our Personal Data Protection Policy (PDPA) policy outlines our commitment to ensuring the confidentiality, integrity and proper management of personal data in compliance with Singapore’s PDPA regulations. We are dedicated to responsibly collecting, using and safeguarding the personal information of our clients, employees and business partners. Here, you will find information on how we handle personal data, your rights regarding your personal information and the steps we take to protect your privacy.

Our Policy

We respect the privacy of individuals and recognises the importance of the personal data entrusted to us and believe that it is our responsibility to properly manage, protect, process and disclose personal data. We are also committed to adhering to the provisions and principles of the Singapore Personal Data Protection Act 2012 and other applicable personal data protection laws applicable to us in the various countries in which we operate (“Applicable Law”).

By interacting with us or submitting information to us, you agree and consent to UEMS Solutions Pte. Ltd., its related corporations and business units (collectively, “UEMS”), as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your personal data, and disclosing such personal data to the relevant third parties in the manner set forth in this Data Protection Policy.

In this Policy, the term “personal data” shall have the same meaning ascribed to it in the Singapore Data Protection Act 2012.

Summary

We will collect, use or disclose personal data for reasonable business purposes only if there is consent or deemed consent from the individual and information on such purposes have been notified. We may also collect, use or disclose personal data if it is required or authorised under Applicable Law.

Collection of Personal Data

We collect personal data from clients, customers, business contacts, employees, personnel, contractors and other individuals. Such personal data may be provided to us by individuals, face to face meetings, letters, email messages, facsimile messages, telephone conversations, through our website or provided by third parties. If you contact us, we may keep a record of that contact.
We collect these personal data when it is necessary for business purposes or to meet the purposes for which you have submitted the information.
We will only collect, hold, process, use, communicate and/or disclose such personal data, in accordance with this Policy and Applicable Law. If you supply us with personal data of a third party (such as an employee or a client of yours), you undertake that you have obtained all necessary consents from such third party to the collection, processing, use and disclosure by us of their personal data. Because we are collecting the third party’s data from you, you undertake to make the third party aware of all matters listed in this Policy preferably by distributing a copy of this Policy to them or by referring them to our website.

Use of Personal Data

We use personal data for the following purposes:

I. Vendors / Service Providers / Business Partners

  • to facilitate our business relationship with you;
  • for the purpose of the supply of services and support to UEMS;
  • to keep you updated on changes to UEMS policies;
  • to evaluate and to improve UEMS services;
  • security clearance/entry access into UEMS premises; and
  • for purposes that are ancillary to or in furtherance of the above purposes.

II. Customers

  • to facilitate our business relationship with you;
  • to provide products and services and to communicate with customers as part of providing products and services;
  • to evaluate UEMS’ services and how UEMS can improve its services;
  • to respond to queries or comments;
  • to communicate with you on developments on UEMS’ services, the business of UEMS and other updates; and
  • for purposes that are ancillary to or in furtherance of the above purposes.

III. Employees

In order to comply with its contractual, statutory and management obligation and responsibilities, UEMS is required to process personal data relating to its employees. All such data will be processed in accordance with the provisions of your employment contract, Applicable Law and the relevant UEMS rules and policies, including data protection, as may be amended from time to time. We will use your personal data:

  • for administering, maintaining and updating personnel records;
  • for processing and reviewing salary and other remuneration and benefits;
  • for processing performance appraisal and review;
  • for training and developmental records including internal publication of training matrices and reports;
  • to maintain sickness and other absence records, including reasons for absence;
  • to provide and administer medical and insurance benefits (including health records);
  • to process disciplinary policy/investigations and procedures including formal and informal warnings;
  • for internal publication i.e. newsletters, intranet etc (including but not limited to photo);
  • to monitor email/internet usage;
  • for providing references and information to the appropriate bodies/governmental bodies (including but not limited to the Central Provident Fund, Employees Provident Fund, and the relevant tax authorities) for social security, contributions, income tax, and other purposes;
  • for the purposes of third party employment references;
  • as may be required by law or regulation and for protecting the interests of UEMS; and
  • for purposes that are ancillary to or in furtherance of the above purposes.

IV. For the Public and Other Third Parties Generally

  • to evaluate applications for employment/job positions within UEMS;
  • to evaluate applications for internships and industrial attachments;
  • to conduct due diligence/background checks on job applicants;
  • to facilitate business relationships;
  • to organise and manage events for the community and charitable purposes;
  • to evaluate potential suppliers, vendors or business partners;
  • for security clearance/entry access into UEMS’ premises; and
  • for purposes that are ancillary to or in furtherance of the above purposes.

Disclosure of Personal Data to Third Parties

We do not disclose personal data to third parties except when required by law, when we have your consent or deemed consent or in cases where we have engaged the third party such as data intermediaries or subcontractors specifically to assist with UEMS’ activities. We may disclose personal data to the related corporations and business units in the UEMS group, where it is necessary for the purposes set out above. We may also transfer all data in our possession to a successor-in-interest to our business or assets.

Access to and Correction of Personal Data

Upon request, we will provide you with access to their personal data or other appropriate information on their personal data in accordance with the requirements of the PDPA. Upon request, we will correct an error or omission in the individual’s personal data that is in our possession or control in accordance with the requirements of the PDPA. We may charge for a request for access in accordance with the requirements of the PDPA.

Withdrawal of Consent

Upon reasonable notice being given by an individual of his withdrawal of any consent given or deemed to have been given in respect of our collection, use or disclosure of his personal data, we will inform the individual of the likely consequences of withdrawing his consent. We will cease (and cause any of our data intermediaries and agents to cease) collecting, using or disclosing the personal data unless it is required or authorised under applicable laws.

Accuracy of Personal Data

We will make a reasonable effort to ensure that personal data collected by us or on our behalf is accurate and complete.

Security and Protection of Personal Data

We have implemented technological and operational security measures to protect the personal data in our possession or under our control and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Only authorised UEMS personnel are provided access to personally identifiable information and these personnel are required to ensure confidentiality of this information.

Retention of Personal Data

We will cease to retain personal data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes.

Transfer of Personal

Data We will ensure that any transfers of personal data to a territory outside of the country in which it is collected will be in accordance with Applicable Law so as to ensure a standard of protection to personal data so transferred that is comparable to the protection under the PDPA.

Privacy on our Web Sites

This Policy also applies to any personal data we collect via our websites. Cookies may be used on some pages of our websites. “Cookies” are small text files placed on your hard drive that assist us in providing a more customised website experience. Cookies are now used as a standard by many websites to improve users’ navigational experience. If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our websites, however other functionality in the site may be impaired. After termination of the visit to our site, you can always delete the cookie from your system if you wish.

Because we want your website experience to be as informative and resourceful as possible, we may provide a number of links to third party websites. We assume no responsibility for the information practices of these third party websites that you are able to access through ours. When a visitor to our website links to these third party websites, our privacy practices no longer apply. We encourage you to review each website’s privacy policy before disclosing any data.

Data Protection Officer

If you believe that information we hold about you is incorrect or out of date, or if you have concerns or further queries about how we are handling your personal data, or any problem or complaint about such matters, please contact our Data Protection Officer at dpo.uems@uemsgroup.com.

Modifications

We reserve the right to modify or amend this Policy at any time. Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our website.

Anti-Bribery Management System (ABMS) Policy

At UEMS Solutions, we are committed to maintaining the highest ethical standards in all our business operations. Our Anti-Bribery Management System (ABMS) is designed to prevent, detect, and address any form of bribery, ensuring transparency and integrity. This policy reflects our dedication to fostering a culture of compliance, accountability, and zero tolerance towards bribery. Here, you’ll find detailed insights into how we implement and uphold these standards to protect our reputation, our clients, and our partners.

Our Anti-Bribery Management System (ABMS) Policy

We are committed to conducting its operations fairly, honestly and openly, in line with applicable legislation, and to prevent the highest standards of honesty and transparency in our operations both locally and internationally. We advocate for ways to prevent, detect and respond to bribery in the Company’s domestic and international operations.

The organisation has zero tolerance for corruption. This includes active bribery (the offering, promising or giving of a bribe) and passive bribery (the requesting, consenting to receive or accepting of a bribe) including kick-backs, any form of gift, hospitality, donations and similar benefits. In addition, the organisation believes that combating bribery serves the greater good of society.

The organisation is concerned with protecting its operations, reputation and relevant stakeholders, such as investors, shareholders, management and employees from the adverse effects of bribery and other forms of corruption. It is, therefore, committed to preventing bribery by its employees and any third parties acting on its behalf. We encourage whistleblowing and will protect the interests of all whistleblowers and protect them from exposure, ensuring that no employee is vulnerable to retaliation, discrimination, or disciplinary action.

The organisation will take reasonable measures to prevent bribery in its operations. If corruption is proven, the organisation will take decisive action, including dismissal and legal action. Bribery committed by organisation staff members or anyone acting on their behalf shall be handled as a disciplinary severe infringement.

The organisation’s Anti-Bribery Compliance Function is responsible for overseeing the planning and effective implemntation of the ABMS. The function reports the ABMS performance to Top Management.

The Anti-Bribery Policy shall be communicated via email, awareness training, events and meetings to all employees and persons working on behalf of the Company. All employees and persons working on behalf of the Company must be briefed and familiarised with the Policy’s requirements. The Company will ensure effectiveness through genuine intent, implement control measures, conduct a regular review of the Bribery Risk Assessment, conduct Due Diligence on personnel, eliminate conflicts of interest with relevant interested parties, conduct an Internal Audit and Management Review, and promote continual enhancement of the ABMS as a whole.

Facility Management Policy

At UEMS Solutions, we are dedicated to maintaining a proactive and comprehensive Facility Management System (FMS) that ensures the seamless continuity of our services and related activities. Our policy is designed to align with customer needs, providing innovative solutions that meet expectations while considering the unique characteristics of each facility. We prioritize risk management, sustainability and continual improvement, with a commitment to meeting applicable requirements. Every UEMS employee actively participates in upholding this system to ensure operational excellence across all managed facilities.

Our Policy

We are committed to establish and proactively manage a Facility Management System (FMS) designed to ensure continuity of our services and its supporting activities.

To this end, we shall:

  • Understand customers’ needs, providing innovative solutions in line with their expectations as per agreed terms and conditions;
  • Consider the characteristics and requirements of the user of the facility and the facility itself:
  • Identify, evaluate and manage risks to as low as reasonably practicable to ensure sustainability of the business;
  • Respond to the issues appropriate to the local context;
  • Establish facility management objectives and targets and review at a regular frequency to achieve continual improvement;
  • Commit to satisfy applicable requirements; and
  • Commit to the continual improvement of the facility management system.

 

Every employee is committed to follow our procedures and actively participate in our programmes.

We shall communicate this policy to our employees, customers, suppliers and other interested parties.

Integrated Management System (IMS) Policy

At UEMS Solutions, we are committed to achieving excellence in Quality, Environment, Occupational Health & Safety, Business Continuity and Information Security across all our operations.Our Integrated Management System (IMS) Policy ensures that we consistently deliver high-quality services, protect the environment, maintain a safe workplace, ensure business continuity, and safeguard information security. Through continual improvement and adherence to regulations, we aim to meet and exceed customer expectations while minimizing risks. Every employee plays a vital role in maintaining and enhancing our IMS to uphold the highest standards.

Our Policy

We are committed to achieving excellence in Quality, Environmental, Occupational Health & Safety (QEHS), Business Continuity, and Information Security across our operations.

We strive to:

  • Quality: Deliver high-quality services that consistently meet or exceed customer expectations; Continuously improve our processes and systems to enhance overall efficiency and effectiveness;
  • Environment: Mitigate our environmental impact through sustainable practices and comply with applicable environmental regulations; Continuously improve environmental performance by reducing resource consumption and waste generation;
  • Occupational Health & Safety: Provide a safe and healthy workplace for all employees, contractors, and visitors, by proactively preventing work-related injuries and illnesses; Comply with applicable occupational health & safety laws, regulations, and industry standards;
  • Business Continuity: Ensure the continuity and timely recovery of our critical business functions and minimize disruptions in the event of unforeseen events; Regularly assess and update business continuity plans to enhance their effectiveness;
  • Information Security: Protect the confidentiality, integrity, and availability of information assets; Ensure compliance with applicable information security laws, regulations, and contractual obligations.

 

All employees are responsible for contributing to the successful implementation and maintenance of the Integrated Management System. Management will provide the necessary resources, support, and leadership to ensure the effective functioning of these systems.

This policy will be reviewed annually or as needed to ensure its continued relevance and effectiveness. We shall communicate this policy to our employees, customers, suppliers and other interested parties.

Whistleblowing Policy

At UEMS Solutions, we are committed to fostering an ethical work environment where individuals can report any misconduct involving UEMS employees or business associates without fear of retaliation. Our Whistleblowing Framework ensures that all reports are confidential, thoroughly assessed, and independently investigated by a panel led by the Chief Executive Officer and the Anti-Bribery Compliance Function. We encourage individuals to report any concerns in good faith, with assurances of confidentiality and protection. This policy outlines the types of violations that can be reported, such as corruption, fraud and unlawful conduct.

Our Policy

Whistleblowing/Speak-Up
At UEMS Solutions, we encourage individuals to report any observed misconduct involving UEMS employees and/or business associates without fear of retaliation. Our Whistleblowing Framework allows confidential reporting.

All whistleblowing incidents will be thoroughly assessed and independently investigated by an investigative panel led by the Chief Executive Officer (CEO) and the Anti-Bribery Compliance Function (ABCF). The investigation findings will be communicated to the Whistleblowing Committee. The investigation findings will be communicated to the Whistleblowing Committee.

We expect whistleblowers to disclose their concerns in good faith. The identity of the whistleblower and the concerns raised will be kept confidential, unless disclosure is mandated by law to parties such as solicitors, the police or investigators.

Types of Conduct Violations

Reportable violations include the following:

  • Corruption/bribery: This involves receiving, requesting, offering, promising, or giving any gratification to induce or be induced to perform a favour for corrupt purposes. Types of gratification can be, but not limited to, include money, sexual favours, properties, promises and services. Requests for confidential information, leniency, special privileges, and contracts may also constitute favours.
  • Fraud: Fraud encompasses any illicit act that involves deception, concealment, or breach of trust. It aims to procure money, property or services; avoid payment, avoid loss of services; or secure personal or business advantages. Common types of fraud include misappropriation of assets, forgery, and misuse of employment-related information.
  • Unlawful conduct: This category includes all forms for illegal behaviour, such as the sale or use of drugs, violence or threats of violence, criminal damage to property, sexual harassment, money laundering, and financing terrorism.

 

Please contact the Police or Corrupt Practices Investigation Bureau (CPIB) at 1-800-376-0000 if you have information about alleged corrupt practices.

Methods of Reporting
By mail: Chief Executive Officer, UEMS Singapore & Taiwan/Anti-Bribery Compliance Function
60 MacPherson Road, Blk 1, #03-08, The Siemens Centre, Singapore 348615

Reporting channel overseen by the CEO/ABCF: