Our policies reflect our commitment to responsible business practices, ethical conduct, and regulatory compliance. They serve as the foundation for how we operate across all levels of our organisation — from day-to-day operations to long-term strategic decisions.
Our policies are designed to ensure that all employees, partners, and stakeholders understand our expectations around behaviour and integrity. We regularly review and update our policies to ensure they remain relevant, effective, and aligned with industry best practices.
At UEMS Solutions, we take the privacy and protection of personal data seriously. Our Personal Data Protection Policy (PDPA) policy outlines our commitment to ensuring the confidentiality, integrity and proper management of personal data in compliance with Singapore’s PDPA regulations. We are dedicated to responsibly collecting, using and safeguarding the personal information of our clients, employees and business partners. Here, you will find information on how we handle personal data, your rights regarding your personal information and the steps we take to protect your privacy.
We respect the privacy of individuals and recognises the importance of the personal data entrusted to us and believe that it is our responsibility to properly manage, protect, process and disclose personal data. We are also committed to adhering to the provisions and principles of the Singapore Personal Data Protection Act 2012 and other applicable personal data protection laws applicable to us in the various countries in which we operate (“Applicable Law”).
By interacting with us or submitting information to us, you agree and consent to UEMS Solutions Pte. Ltd., its related corporations and business units (collectively, “UEMS”), as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your personal data, and disclosing such personal data to the relevant third parties in the manner set forth in this Data Protection Policy.
In this Policy, the term “personal data” shall have the same meaning ascribed to it in the Singapore Data Protection Act 2012.
We will collect, use or disclose personal data for reasonable business purposes only if there is consent or deemed consent from the individual and information on such purposes have been notified. We may also collect, use or disclose personal data if it is required or authorised under Applicable Law.
We collect personal data from clients, customers, business contacts, employees, personnel, contractors and other individuals. Such personal data may be provided to us by individuals, face to face meetings, letters, email messages, facsimile messages, telephone conversations, through our website or provided by third parties. If you contact us, we may keep a record of that contact.
We collect these personal data when it is necessary for business purposes or to meet the purposes for which you have submitted the information.
We will only collect, hold, process, use, communicate and/or disclose such personal data, in accordance with this Policy and Applicable Law. If you supply us with personal data of a third party (such as an employee or a client of yours), you undertake that you have obtained all necessary consents from such third party to the collection, processing, use and disclosure by us of their personal data. Because we are collecting the third party’s data from you, you undertake to make the third party aware of all matters listed in this Policy preferably by distributing a copy of this Policy to them or by referring them to our website.
We use personal data for the following purposes:
I. Vendors / Service Providers / Business Partners
In order to comply with its contractual, statutory and management obligation and responsibilities, UEMS is required to process personal data relating to its employees. All such data will be processed in accordance with the provisions of your employment contract, Applicable Law and the relevant UEMS rules and policies, including data protection, as may be amended from time to time. We will use your personal data:
We will make a reasonable effort to ensure that personal data collected by us or on our behalf is accurate and complete.
We have implemented technological and operational security measures to protect the personal data in our possession or under our control and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Only authorised UEMS personnel are provided access to personally identifiable information and these personnel are required to ensure confidentiality of this information.
We will cease to retain personal data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes.
Data We will ensure that any transfers of personal data to a territory outside of the country in which it is collected will be in accordance with Applicable Law so as to ensure a standard of protection to personal data so transferred that is comparable to the protection under the PDPA.
This Policy also applies to any personal data we collect via our websites. Cookies may be used on some pages of our websites. “Cookies” are small text files placed on your hard drive that assist us in providing a more customised website experience. Cookies are now used as a standard by many websites to improve users’ navigational experience. If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our websites, however other functionality in the site may be impaired. After termination of the visit to our site, you can always delete the cookie from your system if you wish.
Because we want your website experience to be as informative and resourceful as possible, we may provide a number of links to third party websites. We assume no responsibility for the information practices of these third party websites that you are able to access through ours. When a visitor to our website links to these third party websites, our privacy practices no longer apply. We encourage you to review each website’s privacy policy before disclosing any data.
If you believe that information we hold about you is incorrect or out of date, or if you have concerns or further queries about how we are handling your personal data, or any problem or complaint about such matters, please contact our Data Protection Officer at dpo.uems@uemsgroup.com.
We reserve the right to modify or amend this Policy at any time. Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our website.
At UEMS Solutions, we are committed to maintaining the highest ethical standards in all our business operations. Our Anti-Bribery Management System (ABMS) is designed to prevent, detect, and address any form of bribery, ensuring transparency and integrity. This policy reflects our dedication to fostering a culture of compliance, accountability, and zero tolerance towards bribery. Here, you’ll find detailed insights into how we implement and uphold these standards to protect our reputation, our clients, and our partners.
We are committed to conducting its operations fairly, honestly and openly, in line with applicable legislation, and to prevent the highest standards of honesty and transparency in our operations both locally and internationally. We advocate for ways to prevent, detect and respond to bribery in the Company’s domestic and international operations.
The organisation has zero tolerance for corruption. This includes active bribery (the offering, promising or giving of a bribe) and passive bribery (the requesting, consenting to receive or accepting of a bribe) including kick-backs, any form of gift, hospitality, donations and similar benefits. In addition, the organisation believes that combating bribery serves the greater good of society.
The organisation is concerned with protecting its operations, reputation and relevant stakeholders, such as investors, shareholders, management and employees from the adverse effects of bribery and other forms of corruption. It is, therefore, committed to preventing bribery by its employees and any third parties acting on its behalf. We encourage whistleblowing and will protect the interests of all whistleblowers and protect them from exposure, ensuring that no employee is vulnerable to retaliation, discrimination, or disciplinary action.
The organisation will take reasonable measures to prevent bribery in its operations. If corruption is proven, the organisation will take decisive action, including dismissal and legal action. Bribery committed by organisation staff members or anyone acting on their behalf shall be handled as a disciplinary severe infringement.
The organisation’s Anti-Bribery Compliance Function is responsible for overseeing the planning and effective implemntation of the ABMS. The function reports the ABMS performance to Top Management.
The Anti-Bribery Policy shall be communicated via email, awareness training, events and meetings to all employees and persons working on behalf of the Company. All employees and persons working on behalf of the Company must be briefed and familiarised with the Policy’s requirements. The Company will ensure effectiveness through genuine intent, implement control measures, conduct a regular review of the Bribery Risk Assessment, conduct Due Diligence on personnel, eliminate conflicts of interest with relevant interested parties, conduct an Internal Audit and Management Review, and promote continual enhancement of the ABMS as a whole.
At UEMS Solutions, we are dedicated to maintaining a proactive and comprehensive Facility Management System (FMS) that ensures the seamless continuity of our services and related activities. Our policy is designed to align with customer needs, providing innovative solutions that meet expectations while considering the unique characteristics of each facility. We prioritize risk management, sustainability and continual improvement, with a commitment to meeting applicable requirements. Every UEMS employee actively participates in upholding this system to ensure operational excellence across all managed facilities.
We are committed to establish and proactively manage a Facility Management System (FMS) designed to ensure continuity of our services and its supporting activities.
To this end, we shall:
Every employee is committed to follow our procedures and actively participate in our programmes.
We shall communicate this policy to our employees, customers, suppliers and other interested parties.
At UEMS Solutions, we are committed to achieving excellence in Quality, Environment, Occupational Health & Safety, Business Continuity and Information Security across all our operations.Our Integrated Management System (IMS) Policy ensures that we consistently deliver high-quality services, protect the environment, maintain a safe workplace, ensure business continuity, and safeguard information security. Through continual improvement and adherence to regulations, we aim to meet and exceed customer expectations while minimizing risks. Every employee plays a vital role in maintaining and enhancing our IMS to uphold the highest standards.
We are committed to achieving excellence in Quality, Environmental, Occupational Health & Safety (QEHS), Business Continuity, and Information Security across our operations.
All employees are responsible for contributing to the successful implementation and maintenance of the Integrated Management System. Management will provide the necessary resources, support, and leadership to ensure the effective functioning of these systems.
This policy will be reviewed annually or as needed to ensure its continued relevance and effectiveness. We shall communicate this policy to our employees, customers, suppliers and other interested parties.
At UEMS Solutions, we are committed to fostering an ethical work environment where individuals can report any misconduct involving UEMS employees or business associates without fear of retaliation. Our Whistleblowing Framework ensures that all reports are confidential, thoroughly assessed, and independently investigated by a panel led by the Chief Executive Officer and the Anti-Bribery Compliance Function. We encourage individuals to report any concerns in good faith, with assurances of confidentiality and protection. This policy outlines the types of violations that can be reported, such as corruption, fraud and unlawful conduct.
Whistleblowing/Speak-Up
At UEMS Solutions, we encourage individuals to report any observed misconduct involving UEMS employees and/or business associates without fear of retaliation. Our Whistleblowing Framework allows confidential reporting.
All whistleblowing incidents will be thoroughly assessed and independently investigated by an investigative panel led by the Chief Executive Officer (CEO) and the Anti-Bribery Compliance Function (ABCF). The investigation findings will be communicated to the Whistleblowing Committee. The investigation findings will be communicated to the Whistleblowing Committee.
We expect whistleblowers to disclose their concerns in good faith. The identity of the whistleblower and the concerns raised will be kept confidential, unless disclosure is mandated by law to parties such as solicitors, the police or investigators.
Reportable violations include the following:
Please contact the Police or Corrupt Practices Investigation Bureau (CPIB) at 1-800-376-0000 if you have information about alleged corrupt practices.
Methods of Reporting
By mail: Chief Executive Officer, UEMS Singapore & Taiwan/Anti-Bribery Compliance Function
60 MacPherson Road, Blk 1, #03-08, The Siemens Centre, Singapore 348615
Reporting channel overseen by the CEO/ABCF:
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