True leadership is built over time – through dedication, resilience, and a commitment to serving others. Lu Kai Yun’s 14-year journey – from housekeeper to Senior Supervisor – reflects the power of hard work, a service-first mindset, and the importance of growing alongside your team. Known for her calm leadership, dedication to quality, and strong sense of purpose, Kai Yun has played an essential role in supporting hospital operations. In this spotlight, she shares her journey, motivations, and hopes for the year ahead.
Tell us more about yourself.
My name is Lu Kai Yun, from China. I have been with UEMS for 14 years. I started as a housekeeper at KK Women’s and Children’s Hospital (KKH) and served there for five years. I was then promoted to Team Leader and deplayed to Bright Vision Hospital (BVH) and later to Supervisor, deployed to Changi General Hospital (GOH).
What do you enjoy most about your current role, and what skills have you developed along the way?
What I enjoy most is leading my team to create a clean, safe, and welcoming environment for patients and hospital staff. Knowing that our work directly contributes to patient recovery gives me a strong sense of purpose.
Working here feels like being part of a big family. We support and encourage one another, and that makes every day meaningful. Over the years, I have developed skills in leadership, communication, and problem-solving, which help me manage different situations calmly and work well with others.
Can you share one significant project you’ve led?
One of the most important projects I have managed was the cleaning operations for the Bed Discharge Management System (BDMS), the COVID-19 and CPCRE wards at CGH.
During the COVID-19 period, I worked closely with nursing staff and infection control teams to ensure strict hygiene standards in isolation wards. Managing the CP-CRE wards, which involve highly resistant bacteria, also required careful planning, team training, and regular audits.
These experiences strengthened my leadership and crisis management skills and made me truly appreciate the critical role we play in supporting healthcare.
What motivates you to continue in this role?
What keeps me motivated is the meaningful nature of the work. A clean and safe environment supports patient recovery – and being part of that process makes me proud.
I am also inspired by the strong sense of teamwork here. Everyone supports each other, and management is encouraging. Leading a team, watching them grow, and seeing them take pride in their work is incredibly fulfilling.
What is one skill you believe everyone should learn?
Good communication. In a diverse workplace like ours, being able to express yourself clearly, listen actively, and collaborate with others is essential. It reduces misunderstandings and builds stronger, more united teams – ultimately helping us provide better service.
What are you looking forward to in 2025?
In 2025, I hope to continue growing in my role and support my team in achieving greater success. I look forward to taking on new challenges that allow me to learn and contribute more to the hospital.
I also hope to continue building strong teamwork – because when we work together, we can achieve more. Most of all, I wish for good health, new opportunities, and continued success for everyone in our workplace.
