We are proud to celebrate Noor Hidayah Abdul Aziz, Operations Executive, who was recently honoured with the prestigious Model Worker Award at the NTUC May Day Awards 2025. Nominated by the Built Environment and Urban Trades Employees’ Union (BATU), Hidayah embodies the spirit of Worker 4.0 – Ready, Relevant, and Resilient.
A Journey of Growth, Service, and Leadership
Hidayah’s journey with UEMS began in 2013 as an Admin Assistant. From the outset, she demonstrated exceptional diligence and attention to detail – monitoring and submitting daily manpower reports that ensured service KPIs were consistently met.
Beyond administration, Hidayah played a key role in staff onboarding, championing housekeepers as valued members of the organisation. Her responsibilities extended to payroll, HR matters, staff well-being, and grooming standards – always handled with compassion and integrity. She earned the trust of her colleagues by offering support, resolving concerns, and fostering a culture of teamwork.
Her close communication with hospital users and clients helped reinforce our commitment to cleanliness, safety compliance, and strict adherence to Standard Operating Procedures – making her an essential bridge between frontline teams and stakeholders.
Empowering Others and Leading by Example
Hidayah’s dedication to learning and service excellence was especially evident during the COVID-19 pandemic, when she conducted training sessions for new employees – having proactively mastered proper cleaning techniques to prevent contamination.
She also conducted daily roll calls, delivered important updates and client feedback, and cultivated team unity through consistent communication. Her involvement with BATU further enhanced her communication skills and enabled her to support colleagues facing financial or personal challenges. In 2024, she was appointed Internal Auditor of the union, recognising her leadership and commitment.
In October 2023, Hidayah completed the Train-the-Trainer (TTT) programme and was promoted to Admin Executive. By June 2024, she transitioned to her current role as Operations Executive, joining the operations team full-time and further expanding her impact across the organisation.
A Voice for Fairness, Growth, and Well-being
Hidayah is also a strong advocate for mental health, continuous learning, and innovation in the workplace. Her ability to uplift others, embrace digital transformation, and champion inclusive practices makes her an exemplary leader and role model. Hidayah’s reflects not only personal resilience and growth but also a deep dedication to uplifting those around her.
We are honoured to have you as part of the UEMS family and look forward to seeing how you continue to lead with passion and purpose.
Congratulations once again on being named a 2025 Model Worker!
