NHG Healthcare Supplier Awards - 2017

UEMS Singapore Bags 6 Awards  (4 Outstanding Prizes and 2 Merit Prizes)

UEMS Singapore clinched a grand total of 6 Awards in all three categories (i.e. Productivity Award, Innovation Award and Continuous Improvement Award) at the Healthcare Supplier Awards Ceremony (HSA) 2017, which was organised by the National Healthcare Group in collaboration with National University Hospital, Health Promotion Board and Agency for Integrated Care on 31 October 2017. Please see https://www.gpo.nhg.com.sg/suppliersaward/awards2017.html for more information.

The HSA 2017 aims to encourage more strategic win-win initiatives between the suppliers and the participating healthcare institutions, leading to enhanced patient care and safety, reduced operational risk, and improved operational efficiency and productivity.

UEMS' relentless drive in embarking on quality and productivity initiatives and implementing them successfully at the affiliated healthcare facilities over the past few years {i.e. Khoo Teck Puat Hospital (KTPH), National University Hospital [Medical Centre; NUH (Medical Centre)], Tan Tock Seng Hospital (TTSH), Yishun Community Hospital (YCH)} has been recognised by the healthcare industry (see below Table).

UEMS’ productivity journey began more than 5 years ago when the service industry was confronted with major challenges such as increased cleanliness standards in the healthcare environment, higher expectations on service quality, tight local labour market, and greater operating costs. To navigate successfully in a heightened operating environment, UEMS focused on building organisational and operational capabilities such as strengthening its training, reward and retention systems, better planning and optimization of finite resources as well as leveraging on its own in-house proprietary technology systems and cutting-edge cleaning equipment and mechanization. With the aim of maintaining greater control of improving service quality, UEMS designed and developed the UETrack™ capabilities internally where operational processes such as attendance monitoring, deployment of available manpower, inter-departmental communication of issues, and daily and joint inspections are automated into one single system for greater synergistic outcomes.

These projects have been shown to greatly enhance housekeeping and portering standards, contribute to a cleaner, hygienic environment, productivity results, real-time updates, flexibility, customization according to different clientele needs, scalability, more engaged supervisors and staff who can better support healthcare operations and deliver greater overall experience for patients, visitors and staff. Lastly, the most important function of UETrack™ helps to promote integrity and trust in the way UEMS conducts its businesses by providing clients with data transparency for making good decisions.